Return Policy
At Kesar Gold, we prioritize customer satisfaction and strive to ensure that your shopping experience exceeds your expectations. Our Return Policy is designed to provide you with peace of mind and a hassle-free process in the event that you are not completely satisfied with your purchase.
Quality Satisfaction Guarantee: We stand behind the quality of our products and offer a “no questions asked return and refund policy” for all purchases made on our Marketplace. If you are not satisfied with the quality of the product(s) at the time of delivery, you have the right to return the product(s) immediately. If you are unable to inspect the product(s) at the time of delivery, you must raise a complaint within 24-48 hours of receiving the delivery. To facilitate our continuous improvement efforts, we require customers to share images of the items they are dissatisfied with.
Replacement Policy: Upon receiving a returned product, we may replace it with a new one to ensure your complete satisfaction. Additionally, if the products received do not match the order you placed, we will promptly replace them with the correct products at no extra cost to you.
Non-Delivery Charges: In the event that a delivery cannot be executed during the first attempt due to reasons such as an incorrect or insufficient address, recipient not available at home, address inaccessible, or refusal to accept the delivery, the customer will still be charged for the order. No refunds will be issued for such items, and an additional delivery charge of 30 rupees will be applied for re-shipping.
Cancellation Policy: Please note that we do not accept cancellations from consumers once an order has been placed. We kindly ask our customers to carefully review their orders before finalizing the purchase.
Refunds: Our policy does not include refunds. However, we are committed to replacing any packets that have manufacturing defects to ensure your satisfaction with our products.
Contact Us: If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact us at [insert contact information]. Our dedicated customer support team is available to assist you and address any issues you may encounter.
Policy Updates: Kesar Gold reserves the right to update or modify our Return Policy at any time without prior notice. Any changes to the policy will be reflected on this page, and we encourage you to review it periodically for updates.
By shopping on https://kesargoldgroup.com/, you acknowledge and agree to adhere to the terms outlined in our Return Policy. Thank you for choosing Kesar Gold for your spice and dry fruit needs!