Refund Policy
At Kesar Gold, we strive to ensure the satisfaction of our customers with every purchase. Our Refund Policy outlines the terms and conditions governing refunds for products purchased through our website, https://kesargoldgroup.com/.
1. Refund Eligibility: Refunds may be issued under the following circumstances:
- The product(s) received are damaged, defective, or expired.
- The product(s) received do not match the description provided on our website.
- The wrong product(s) were delivered.
2. Initiation of Refund: To request a refund, customers must contact our customer support team within [insert number] days of receiving the order. Refund requests made after this period may not be considered.
3. Verification Process: Upon receiving a refund request, our team will initiate a verification process to confirm the eligibility of the request. This may involve requesting additional information or evidence, such as photographs of the damaged or incorrect products.
4. Refund Options: Depending on the circumstances, eligible customers may be offered one of the following refund options:
- Replacement of the product(s) with a new one.
- Issuance of a store credit or voucher for the value of the product(s) to be used on future purchases.
- Refund of the purchase amount to the original payment method used for the transaction.
5. Processing Time: Refunds will be processed within [insert number] business days upon approval of the refund request. The actual time taken for the refund to reflect in the customer’s account may vary depending on the payment method and financial institution.
6. Non-Refundable Items: Certain items may not be eligible for refunds, including:
- Perishable goods such as fresh fruits or vegetables.
- Products that have been opened, used, or tampered with.
- Items purchased during promotional or clearance sales, unless they are damaged or defective.
7. Return Shipping: In cases where the return of the product(s) is required, customers may be responsible for the cost of return shipping. However, if the return is due to our error or the product(s) received are damaged or defective, we will cover the return shipping costs.
8. Contact Us: If you have any questions or concerns regarding our Refund Policy, please contact us at [insert contact information]. Our customer support team is available to assist you and address any issues you may encounter.
9. Policy Updates: Kesar Gold reserves the right to update or modify our Refund Policy at any time without prior notice. Any changes to the policy will be reflected on this page, and we encourage you to review it periodically for updates.
By shopping on https://kesargoldgroup.com/, you acknowledge and agree to adhere to the terms outlined in our Refund Policy. Thank you for choosing Kesar Gold for your spice and dry fruit needs!